Privacy Policy

July 3, 2026

MAD ROOSTA is a restaurant brand in Ho Chi Minh City, Vietnam. This policy applies to the public website at madroosta.com, website assistant features, reservation request flows, and restaurant contact experiences that may connect to Meta products such as Facebook or Messenger.

Legal entity

CÔNG TY TRÁCH NHIỆM HỮU HẠN OMNI

Mã số doanh nghiệp

0315841260

Registered address

Số 43 Đường N3 Khu phức hợp thương mại dịch vụ và nhà ở, 16/9 Bùi Văn Ba, tổ 28, Khu phố 2A, Phường Tân Thuận,Thành phố Hồ Chí Minh, Việt Nam

• Restaurant request details: branch, date, time, guest count, name, phone number or preferred contact method, and optional notes submitted for a reservation or support request.
• Messages and assistant interactions: questions, selected actions, language, branch choice, and technical interaction events needed to answer restaurant questions and improve reliability.
• Meta/Facebook interaction data: if you contact us through Facebook, Messenger, or a Meta integration, Meta may provide identifiers such as a page-scoped or app-scoped user ID, profile name, message content, timestamps, and delivery metadata.
• Technical and analytics data: browser type, device information, approximate location derived from network data, referring page, pages visited, server logs, cookies, and similar diagnostics.
• Order and delivery context: if you follow an order link or ask about an order, we may use the information you provide to direct you to the correct branch or ordering provider.

• To answer restaurant questions about menus, locations, opening hours, ordering, booking, and guest support.
• To send reservation requests or operational messages to restaurant staff for follow-up.
• To maintain, secure, debug, and improve the website and assistant experience.
• To respond to privacy, data access, correction, and deletion requests.
• To comply with applicable law, platform requirements, fraud prevention, and security obligations.

We do not sell guest personal information. We may share limited information with service providers that help us operate the website, restaurant assistant, hosting, analytics, messaging, reservation notification, security, and customer support workflows. These providers may include website hosting providers, analytics providers, AI service providers, Meta/Facebook services when you use Meta products, and restaurant operations tools.

We may also disclose information if required by law, to protect guests, to prevent misuse, or to protect the rights and safety of MAD ROOSTA, staff, guests, and service providers.

The website assistant may use automated systems and third-party AI service providers to generate restaurant help from approved MAD ROOSTA information. We limit assistant use to restaurant topics such as menu guidance, locations, ordering, and booking support. Guests should not submit sensitive personal, payment, medical, or emergency information into the assistant.

The website may use cookies, analytics scripts, and similar technologies to understand traffic, diagnose technical issues, measure performance, and protect the site. You can control cookies through your browser settings, but some site features may not work as expected if cookies or scripts are blocked.

We keep personal information only for as long as reasonably needed for restaurant operations, guest support, security, analytics, legal compliance, and platform requirements. Reservation and support records may be retained long enough to handle the request, resolve disputes, maintain accurate operational records, and comply with applicable law.

You can request deletion of personal information associated with your website, assistant, reservation, or Meta/Facebook interaction. See our Data Deletion Instructions.

If your request relates to Facebook Login, Messenger, or another Meta integration, you may also remove the app or integration from your Meta account settings and submit a data deletion request through Meta when that option is available.

This website is intended for general restaurant guests and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through Meta integrations or the website assistant.

MAD ROOSTA is based in Vietnam. Service providers used to operate this website and related tools may process information in Vietnam and other countries where they maintain infrastructure or support teams.

We use reasonable technical and organizational measures to protect personal information. No online service can guarantee perfect security, so guests should avoid sending sensitive information that is not needed for a restaurant request.

For privacy or deletion requests, contact MAD ROOSTA through the official Facebook page or call the branch related to your request: District 1 at 036 688 6573 or An Khanh / District 2 at 036 404 8693. Include enough detail for us to identify the request, such as the name or contact method you used, approximate date, branch, and whether the request relates to Facebook, Messenger, the website assistant, or a reservation request.